Feedback & Complaints

How do I make a complaint?

We’re sorry to hear that you would like to make a complaint. At Maverick, we take all complaints very seriously, and we’ll do everything we can to fix anything you’re unhappy with as quickly and effectively as possible. Your complaints give us a chance to put things right and help us improve our service to all our customers.

CALL US NOW: 0161 204 3000

Our complaints code:

Please take a look at our Complaints Code to find all the details on making a complaint to us and what happens next. Find out how to complain to us via phone, email or post.

What happens if I'm not satisfied?

If you are still not satisfied after speaking with us you can either:

Refer the case to OFCOM

Web: https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint

Phone: 0300 123 3333

Post: Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA


Submit your complaint to the European Commission’s Online Dispute Resolution Platform at the following address: https://ec.europa.eu/consumers/odr/. This website sets out further details about the ODR platform and how it works.